I. Client Background
This collaboration focuses on a well-known international pillow manufacturer with years of experience in the home bedding industry. Leveraging its high-quality products and diverse product line, the client enjoys strong brand recognition and a stable customer base in the local market. With the expansion of its cross-border e-commerce business, the client has established an independent online sales channel, directly selling various finished pillows to end consumers. As the business scales up, the cost pressures in warehousing and logistics have become increasingly apparent, becoming a key pain point hindering the efficient development of its cross-border business.
II. Client’s Core Needs
The client’s core needs are clear: to achieve two main objectives through standardized and uniform compressed packaging of its various pillow product sizes. First, to optimize warehouse space utilization by reducing the storage area required for bulk storage, thereby lowering long-term storage costs. Second, to reduce logistics costs; the smaller package size increases transport capacity, effectively saving on international shipping costs. To ensure the feasibility and suitability of the solution, the client sent samples of pillows of different sizes covering its main product categories from overseas, requesting a professional and precise customized packaging solution.
III. Collaboration Process
- Sample Testing and Solution Development: Upon receiving the samples from the client, our technical team immediately conducted comprehensive sample analysis and testing, focusing on in-depth research into the compression characteristics, resilience, and packaging protection requirements of pillows of different materials and thicknesses. Combining the client’s requirements for “uniform and neat” packaging and their goals for optimizing warehousing and logistics costs, the technical team, after multiple rounds of experimentation and solution iteration, ultimately developed three differentiated compression packaging solutions, specifically tailored to different types of pillows such as ultra-soft, supportive, and thickened pillows. These solutions balanced compression efficiency, packaging aesthetics, and product protection, and detailed solution descriptions, including equipment parameters, packaging processes, and cost calculations, were submitted to the client for their reference.
- On-site Inspection and Solution Evaluation: After receiving our solutions, the client highly praised their professionalism and relevance. To further verify the practical effectiveness of the solutions and our production capabilities, the client specifically assembled an inspection team composed of personnel from core departments such as purchasing, technology, and production to personally visit our factory for on-site testing and evaluation. Our team accompanied the inspection team throughout their visit to the production workshop, R&D center, and solution demonstration site. They operated different compression packaging equipment solutions on-site, showcasing the packaging process and finished product effects of various samples. The inspection team engaged in in-depth communication and discussion with our technical team on key issues such as solution details, equipment operational stability, and capacity matching. We addressed each of the client’s questions and optimized some details of the solution based on the client’s actual production needs.
IV. Cooperation Results
Following the on-site inspection and comprehensive evaluation, the client concluded that one of our recommended customized compression packaging solutions perfectly matched their product characteristics and cost optimization needs. The solution’s feasibility, stability, and cost-effectiveness all met expectations. Ultimately, the client decided to select this solution and signed a purchase order for the relevant compression packaging equipment on the spot. This cooperation not only solved the client’s pain points in warehousing and logistics costs and improved the operational efficiency of their cross-border e-commerce business but also laid a solid foundation for long-term cooperation between the two parties.
